Terms of service

Last Updated: July 13, 2026

OVERVIEW

Welcome to Artmaze Studios, a brand operated by Fluky Films. The terms "we," "us," and "our" refer to Artmaze Studios, operated by Fluky Films.

Artmaze Studios operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Artmaze Studios is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein, constitute these Terms of Service or Terms and describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

Our Privacy Policy is available at:

https://artmazestudios.com/policies/privacy-policy

If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, territory, province, or jurisdiction of residence, or that you have given consent for any minor dependents under your care to use the Services on devices you own, purchase, or manage, where permitted by applicable law.

To use certain features of the Services, including purchasing products, you may be required to provide information such as your name, email address, billing information, payment information, phone number, and shipping address.

You represent that all information you provide to us is accurate, current, and complete and that you have the right to provide such information.

You are solely responsible for maintaining the security and confidentiality of your account credentials and for all activities carried out through your account.

You may not transfer, sell, assign, or license your account to another person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately represent our products and services through descriptions, photographs, videos, measurements, and other information available on our online store.

However, product colours and appearance may vary slightly depending on your device, screen settings, lighting conditions, photography, and other technical factors.

As many of our products are handcrafted or made using natural materials, slight variations in colour, texture, finish, grain pattern, brushwork, stitching, shape, or dimensions may naturally occur. These variations are part of the unique character of handcrafted products and are not considered defects.

Nothing in this section limits your rights concerning products that are genuinely damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws or our Return & Refund Policy.

All product descriptions, availability, specifications, and prices may be changed at any time without prior notice, subject to applicable law.

We reserve the right to discontinue any product and may limit the quantity of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase products from Artmaze Studios.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including suspected fraud, incorrect pricing or product information, product unavailability, payment issues, delivery restrictions, or other operational circumstances.

Your order is accepted when we confirm acceptance and successfully process the applicable payment, where required.

We may contact you using the email address, billing information, shipping address, or phone number provided at the time of purchase if there is a problem with your order.

Please review your order carefully before submitting it.

Orders may be cancelled within 12 hours of placement or before dispatch, whichever occurs first.

Once an order has been dispatched, it cannot be cancelled.

Custom-made, personalised, or special-order products cannot be cancelled once production or customisation has begun.

Purchases, returns, refunds, and exchanges are governed by our Return & Refund Policy, available at:

https://artmazestudios.com/policies/refund-policy

Products purchased through the Services are intended primarily for personal or household use and not for unauthorised commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and offers are subject to change without notice, subject to applicable law.

The price charged for a product will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Unless otherwise stated, prices displayed for domestic Indian orders include applicable taxes.

Shipping charges, where applicable, will be displayed at checkout.

For international orders, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be payable by the customer unless otherwise expressly stated.

We may occasionally offer promotions or discounts that are subject to additional terms and conditions. In the event of a conflict between promotional terms and these Terms, the specific promotional terms will apply to that promotion.

You agree to provide accurate, complete, and current purchase, payment, billing, shipping, and account information.

You represent and warrant that you are authorised to use the payment method submitted for your purchase and that the information you provide is accurate.

Payments may be processed by Shopify, Razorpay, banks, card networks, or other third-party payment service providers used by us.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines provided through the Services are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by courier delays, customs processing, weather conditions, public holidays, strikes, natural events, incorrect customer information, government restrictions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If your order is lost, damaged in transit, or incorrectly delivered, please contact us at support.artmazestudios@gmail.com, and we will assess the issue in accordance with our Shipping Policy and Return & Refund Policy.

Nothing in this section is intended to limit any rights available to consumers under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to our brand name, logos, trademarks, product names, text, photographs, videos, graphics, artwork, audio, product designs, layouts, website design, content, and arrangement of materials, are owned by or licensed to Artmaze Studios, Fluky Films, their affiliates, or licensors.

Such materials may be protected by applicable Indian and international copyright, trademark, intellectual property, and other laws.

These Terms permit you to use the Services for personal and non-commercial purposes only.

Unless expressly permitted by us in writing, you must not reproduce, copy, distribute, modify, create derivative works from, publicly display, republish, download, store, commercially exploit, or transmit materials from the Services.

Nothing in these Terms grants you any licence or ownership rights in the intellectual property of Artmaze Studios, Fluky Films, Shopify, or any third party except as expressly stated.

Artmaze Studios' name, logo, product and service names, designs, and slogans are trademarks, trade names, or intellectual property of Artmaze Studios, Fluky Films, or their respective licensors and may not be used without prior written permission.

Shopify's name, logo, products, services, designs, and slogans are trademarks or intellectual property of Shopify or its affiliates.

All other names, logos, products, services, designs, and slogans appearing through the Services are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, applications, integrations, or services offered by third parties that we do not necessarily monitor or control.

You acknowledge that access to such tools may be provided on an "as is" and "as available" basis without warranties, representations, conditions, or endorsements from us, except as required under applicable law.

Your use of optional third-party tools is at your discretion and subject to the terms, policies, and conditions of the applicable third-party provider.

We may also introduce new tools, resources, features, products, or services in the future. Such features will form part of the Services and may be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain content, integrations, functionality, or hyperlinks to websites and platforms operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, security, availability, or practices of third-party websites or services.

Accessing third-party websites is at your discretion.

Before purchasing products or services from third parties or providing them with personal information, you should carefully review their applicable policies and terms.

Questions, complaints, claims, or concerns relating specifically to third-party products or services should ordinarily be directed to the applicable third party.

Nothing in this section limits any liability that cannot legally be excluded under applicable law.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Artmaze Studios is powered by Shopify, which enables us to provide the Services to you.

However, sales and purchases made through our Store are made directly between you and Artmaze Studios.

By using the Services, you acknowledge that Shopify is generally not the seller of products offered by Artmaze Studios and is not responsible for the fulfilment or quality of products sold directly by Artmaze Studios, except where otherwise required by applicable law or expressly provided by Shopify.

To the fullest extent permitted by applicable law, Shopify and its affiliates are not liable for claims, damages, or losses arising solely from products purchased directly from Artmaze Studios.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Our Privacy Policy can be viewed at:

https://artmazestudios.com/policies/privacy-policy

Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services in order to provide, secure, and improve its services.

Information submitted through the Services may be transmitted to and shared with Shopify and other service providers, including parties located outside your country of residence, where necessary to operate the Services.

For more information about how we, Shopify, and our service providers may collect, use, and process personal information, please review our Privacy Policy.

Information may also be subject to Shopify's own applicable privacy practices and policies.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, comments, proposals, photographs, videos, or other content to us, collectively referred to as "Feedback," you grant us, to the extent permitted by applicable law, a worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, adapt, modify, publish, distribute, display, and otherwise use such Feedback for legitimate business purposes, including operating, improving, promoting, and marketing the Services.

You represent that:

You own or have the necessary rights to provide the Feedback.
You have disclosed any compensation or incentives received in connection with the Feedback, where required.
Your Feedback does not violate applicable law, intellectual property rights, privacy rights, or other rights of a third party.

We are not obligated to maintain Feedback in confidence, pay compensation for Feedback, or respond to Feedback unless otherwise required by law or expressly agreed by us.

We may review, edit, reject, or remove Feedback that we reasonably determine to be unlawful, threatening, defamatory, obscene, misleading, fraudulent, infringing, harmful, or otherwise inappropriate.

You may not use a false identity or email address or otherwise mislead us or third parties about the origin of Feedback.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, transit times, specifications, or availability.

Subject to applicable law, we reserve the right to correct errors, inaccuracies, or omissions and to update information where reasonably necessary.

Where an error affects an order already placed, we may contact you and take appropriate action, including correcting the information, requesting confirmation, or cancelling and refunding the order where necessary and permitted by law.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

For any unlawful, fraudulent, harmful, or malicious purpose.
To violate applicable international, national, state, territorial, or local laws or regulations.
To infringe our intellectual property rights or those of another person.
To harass, abuse, intimidate, threaten, defame, discriminate against, or harm another person.
To transmit false, deceptive, or misleading information.
To distribute spam, phishing messages, malicious software, viruses, or harmful code.
To impersonate another person or entity.
To interfere with the security, operation, performance, or availability of the Services.
To collect or track another person's personal information unlawfully.
To scrape, extract, copy, sell, reproduce, or commercially exploit the Services or their content without authorisation.
To bypass CAPTCHAs, security measures, access restrictions, or other safeguards.
To engage in any conduct that restricts another person's use or enjoyment of the Services or creates legal or security risks for Artmaze Studios, Shopify, our service providers, or customers.

We reserve the right to restrict, suspend, disable, or terminate access to the Services where we reasonably believe these Terms have been violated, subject to applicable law.

SECTION 14 - AGENTS

This section applies where autonomous or semi-autonomous software, automated services, artificial intelligence agents, bots, or similar technologies, collectively referred to as "Agents," access or interact with the Services.

An Agent must not misrepresent itself as a human user or deliberately circumvent security systems, CAPTCHAs, access restrictions, or measures designed to distinguish automated activity from human activity.

Where technically required, Agents should accurately identify themselves and comply with applicable access protocols and restrictions.

We may restrict or prevent automated access to the Services where reasonably necessary to protect our website, customers, systems, intellectual property, security, or business operations.

SECTION 15 - TERMINATION

We may suspend or terminate your access to all or part of the Services where reasonably permitted under these Terms and applicable law, including where we determine that you have violated these Terms, engaged in unlawful or fraudulent conduct, or created a security risk.

You will remain responsible for amounts lawfully due up to the effective date of termination.

The following sections will continue to apply after termination where relevant by their nature:

Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that are intended to survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general informational purposes.

Although we make reasonable efforts to keep information accurate and current, we do not guarantee that every piece of information will always be complete, error-free, or current.

To the fullest extent permitted by applicable law, and except where expressly stated by Artmaze Studios, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or error-free.

Any warranties or conditions that cannot legally be excluded under applicable law remain unaffected.

Nothing in these Terms is intended to exclude, restrict, or limit any rights or remedies available to consumers under applicable law where such rights or remedies cannot legally be excluded or limited.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Artmaze Studios, Fluky Films, our partners, affiliates, directors, officers, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from your use of the Services or products purchased through the Services, except where liability cannot legally be excluded or limited.

This may include, where permitted by law, losses relating to profits, revenue, savings, data, business opportunities, or replacement costs.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where liability cannot legally be excluded, death or personal injury caused by negligence where applicable, or any other liability or consumer right that cannot legally be excluded or limited.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Artmaze Studios, Fluky Films, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from reasonable losses, damages, liabilities, and third-party claims arising directly from:

Your material breach of these Terms.
Your violation of applicable law.
Your infringement of the rights of a third party.
Your unlawful or unauthorised use of the Services.

Any indemnification obligation under this section will apply only to the extent permitted by applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion will be severed from these Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms will not constitute a waiver of that right or provision.

These Terms, together with policies and operating rules posted by us in relation to the Services, constitute the agreement between you and us concerning your use of the Services and supersede prior agreements or communications relating to the same subject matter, except where otherwise required by applicable law.

Nothing in this section limits any statutory consumer rights.

SECTION 21 - ASSIGNMENT

You may not transfer, delegate, or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

We may transfer or assign our rights and obligations under these Terms as part of a legitimate business reorganisation, restructuring, merger, acquisition, transfer of assets, or similar transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide the Services shall be governed by and construed in accordance with the laws of India.

Subject to applicable consumer protection laws and any statutory rights regarding jurisdiction, disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts in Jaipur, Rajasthan, India.

Nothing in this section restricts any mandatory jurisdictional rights available to consumers under applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service on this page.

We reserve the right to update, change, or replace any part of these Terms by posting the revised Terms on our website.

Where required by applicable law, we will provide appropriate notice of material changes.

The revised Terms will become effective on the date stated in the updated version or as otherwise permitted by applicable law.

Your continued use of the Services after changes become effective may constitute acceptance of the revised Terms, subject to applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Artmaze Studios
A brand operated by Fluky Films

Email: support.artmazestudios@gmail.com
Phone: +91 8963053201
Address: 15A Shiva House, Ganga Vihar, Jamdoli, Jaipur, Rajasthan 302031, India
GSTIN: 08AAJFF3095R1ZM